Refund policy
Return & Refund Policy
Thank you for shopping with us. Because our products are used for pet hygiene and care, we maintain specific return guidelines to ensure product safety and quality for all customers.
Returns Eligibility
We accept returns under the following conditions:
Items must be unused, unopened, and in original packaging
Thank you for shopping with us. Because our products are used for pet hygiene and care, we maintain specific return guidelines to ensure product safety and quality for all customers.
Returns Eligibility
We accept returns under the following conditions:
Items must be unused, unopened, and in original packaging
- Return requests must be made within 14 days of delivery
- Proof of purchase (order number or receipt) is required
For health and safety reasons, we cannot accept returns on opened or used pet shampoo products, unless they are defective or damaged upon arrival.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- A description of the issue
- Clear photos of the product and packaging
We will offer a replacement, store credit, or full refund at no additional cost.
Allergy or Sensitivity Concerns
We understand that pets can have sensitivities. However, due to the nature of our products, we cannot accept returns for opened or used items based on allergic reactions or preferences. We recommend reviewing ingredient lists carefully before purchase.
Return Process
To initiate a return, please contact our support team at [your email here] with your order details. If your return is approved:
Allergy or Sensitivity Concerns
We understand that pets can have sensitivities. However, due to the nature of our products, we cannot accept returns for opened or used items based on allergic reactions or preferences. We recommend reviewing ingredient lists carefully before purchase.
Return Process
To initiate a return, please contact our support team at [your email here] with your order details. If your return is approved:
- You will receive return instructions
- Customers are responsible for return shipping costs unless the item is defective or incorrect
Refunds
Once your return is received and inspected:
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within 5–10 business days
- Original shipping fees are non-refundable
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please place a new order.
Order Cancellations
Orders can only be canceled within 12 hours of purchase. After this window, orders may already be processed or shipped.
We currently do not offer direct exchanges. If you would like a different item, please place a new order.
Order Cancellations
Orders can only be canceled within 12 hours of purchase. After this window, orders may already be processed or shipped.
[3:49 PM]
Privacy Policy
This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our store.
Personal Information We Collect
When you visit the site, we automatically collect certain information about your device, including:
This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our store.
Personal Information We Collect
When you visit the site, we automatically collect certain information about your device, including:
- Web browser, IP address, time zone, and cookies installed on your device
- Pages or products you view and how you interact with the site
When you make a purchase or attempt to make a purchase, we collect:
- Name
- Billing and shipping address
- Payment information (processed securely through third-party providers)
- Email address
- Phone number (if provided)
How We Use Your Information
We use your information to:
We use your information to:
- Process and fulfill your orders
- Communicate with you about your purchase
- Screen orders for potential risk or fraud
- Improve and optimize our store
Email Marketing & Communications
By providing your email address during checkout, signing up for our newsletter, or otherwise submitting your information, you consent to receive marketing and promotional emails from us, including:
By providing your email address during checkout, signing up for our newsletter, or otherwise submitting your information, you consent to receive marketing and promotional emails from us, including:
- Special offers and discounts
- Product updates and launches
- Educational or informational content
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly at [your email address].
Sharing Your Personal Information
We may share your personal information with third parties to help us operate our business, such as:
Sharing Your Personal Information
We may share your personal information with third parties to help us operate our business, such as:
- Payment processors
- Shipping providers
- Marketing and analytics platforms
We may also share your information to comply with applicable laws and regulations or to protect our rights.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep track of your cart and preferences
- Understand user behavior
- Improve our marketing efforts
You can control cookies through your browser settings.
Data Retention
We retain your personal information for our records unless and until you ask us to delete it, subject to legal obligations.
Your Rights
Depending on your location, you may have rights to:
Data Retention
We retain your personal information for our records unless and until you ask us to delete it, subject to legal obligations.
Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction or deletion
- Opt out of marketing communications
To exercise these rights, please contact us at info@hondoandtex.com
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
Contact Us
For more information about our privacy practices, or if you have questions, please contact us at:
info@hondoandtex.com
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
Contact Us
For more information about our privacy practices, or if you have questions, please contact us at:
info@hondoandtex.com